Management Practices and Operations - Essay ExampleA second problem is the arrival pattern of trucks to pick up products that materially contribute to gridlock within the facility.The company has identified various factors that can affect the customer satisfaction because of waiting time and provide a framework for showing managers which of these factors are under their control. The main solution for the problem lies in the queuing or waiting line models.1.2.1 Queuing theory or waiting line theory is primarily concerned with processes characterized by random arrivals (i.e., arrivals at random time intervals); the servicing of the customer is also a random process. If we assume there are costs associated with waiting in line, and if there are costs of adding more channels (i.e., adding more service facilities), we want to minimize the sum of the costs of waiting and the costs of providing service facilities.( Queuing models – waiting lines).The diagram focuses on the causes rather than the effect, because there may be a number of causes for a particular problem.
