How to manage change and achieve sustainable growth in Hong Kong Travel Industry A case study on China Travel Service - Dissertation ExampleThe interview results were analysed to develop an understanding of the change management process of CTS, the barriers that it faced and overcame and the outcomes of the change. The analysis of the change process revealed that CTS has succesfully used the change management techniques to instil both a process and culture change. The case study of CTS provides inspiration and insight to other travel organizations in Hong Kong to emulate. Table of Contents Chapter 1: Introduction 1.1. Background and Introduction 1.2. Research Questions 1.3. Research Aims and Objectives 1.4. Research Methods 1.5. Dissertation Outline Chapter 2: Overview of CTS Chapter 3: Literature Review 3.1 Introduction 3.2 Travel and Tourism Industry 3.2.1 Chinese Travel Industry Overview 3.2.2 Hong Kong Tourism 3.2.2.1 Tourism Performance 3.2.2.2 Customer Profile and Segmentation 3.2.2.3 Hong Kong as a Repeat Destination 3.2.3 Factors Affecting Tourism Industry in Hong Kong 3.2.
